Typical Questions Companies Have About Sales Outsourcing

Working with a third-party partner to manage or enhance your company's sales operations is referred to as "sales outsourcing." Outsourcing sales have become a popular alternative for businesses who want to develop rapidly, expand into new areas, or just find a means to optimize their company operations and accomplish their growth objectives. 

If you're thinking about outsourcing, you might be wondering if it's the appropriate match for you. We've collected a list of some of the most often asked questions by companies considering outsourcing. Read on below!

1. Can You Outsource Sales Without Losing Your Values?

One of the first questions you may ask yourself is whether or not you can hire a sales outsourcing company that matches your company's values. It's important to consider your company's values when working with a third-party partner; you're outsourcing sales and outsourcing your relationships with customers. You want to choose a partner that shares your values, which will help you deliver the type of customer service you want to deliver. 

Most outsourcing companies will ask prospective clients to complete a survey that helps us understand where they are in their business and their goals for the future. To ensure the best representation, a professional service will diligently study and integrate their clients' core values into their work processes. By working with a third-party partner, you can focus on what matters most to you – growing your business and your bottom line.

2. How Much Should You Outsource?

Whether you've decided to outsource sales or another aspect of your business, the next step – once you've decided that it's a good idea – is to figure out what you want to outsource. You may choose to outsource just part of your sales functions or decide to outsource all of your sales roles. The first step is to create a list of the aspects of your sales and marketing process that you want to manage in-house, and the aspects that you want to outsource. Then, you can focus on finding a partner that can help you manage your sales activity.

Some businesses may opt to outsource the whole sales process, from prospecting to closing, while others may choose to outsource simply a specific function or element of the sales process. For example, you may decide to integrate AI functionality, such as a Managed Sales Chat option, as an initial point of contact and a chance to gather and score leads before passing them on to your team.

3. Is It Possible to Outsource Sales Without Spending a Ton?

A common worry for business owners is whether or not outsourcing will be too expensive. Most companies that choose to outsource sales are concerned about the monthly costs and are surprised to find out that outsourcing sales (or other business processes) doesn't have to break the bank. In fact, outsourcing can sometimes be less expensive than managing sales in-house, especially when considering the costs of office space, employee salaries, employee benefits, and staff training.

An outsourced partner can help you save time and money by managing your sales process efficiently. For example, if you outsource your sales needs, you won't have to spend time writing job postings and interviewing candidates. You'll have the time to focus on other important aspects of your company's work, such as strategic planning or marketing.

4. How Involved Should Companies Be With an Outsourced Sales Team?

You may be concerned about how involved you need to be with an outsourced sales partner. Do you need to supervise and manage your outsourced sales team? Or will you have more flexibility and freedom? This is one of the ways that partnering with a sales outsourcing company can be beneficial to your business. You'll have the ability to choose how involved you'd like to be, making it a flexible option for many businesses.

Often, outsourced sales teams will provide monthly reports, and you can review these reports to see your team's progress and how they're handling your accounts. You'll also have the ability to provide feedback, encouraging your team to improve their service.

Conclusion

Whether you're considering outsourcing sales or another aspect of your business, it's important to figure out the right fit for your company. These questions will guide you as you work with an outsourced sales partner.

The Sales Group is a professional sales consultancy and outsourcing firm that helps companies make the most out of their sales. If you are looking for sales consulting in North America, work with us today!